Shipping & Returns

Shipping Policy:

Hello and welcome to our store! We are thrilled to have you here. Here's a little rundown of our shipping policy to ensure you have a delightful shopping experience with us:

  1. Processing Time: From the moment you place your order, please allow us 3-5 business days to carefully handcraft your items. During busy periods, it might take a tad longer, but we promise it'll be worth the wait.
  2. Shipping Method: We rely on trusted standard shipping services to bring your handmade treasures straight to your door. If you need your package sooner, just give us a shout, and we'll do our best to arrange expedited shipping for you, with a little extra charge, of course.
  3. Shipping Rates: Our shipping rates are based on the weight of your package and your location. Don't worry, you'll see the exact cost during checkout, so no surprises there.
  4. Shipping Confirmation: As soon as your package hits the road, we'll send you an email with your tracking number, so you can follow its journey to you, just like you would a good friend on a road trip.
  5. International Shipping: At the moment, we're focusing on delivering joy within the United States. We apologize if you're browsing from beyond the U.S. borders – hopefully, we can reach you soon!

Return Policy:

We pour our hearts into creating each and every handmade item, and we want you to love your purchase as much as we loved making it. Here's what you need to know about our return policy:

  1. Non-Returnable Items: Every piece is crafted with care, making each one unique and one-of-a-kind. As a result, we can't accept any returns or exchanges. We're sure you'll adore your purchase, but if you have any concerns, please reach out to us, and we'll find a way to make it right.
  2. Damaged or Defective Items: If, by some unfortunate mishap, your order arrives damaged or defective, please get in touch within 48 hours. We'll carefully assess the situation and, if needed, send you a replacement or offer store credit, because your satisfaction is our top priority.
  3. Order Cancellation: Once you've hit that order button, it's like sending us a little love note. It's on its way to you, and we can't retrieve it. So, please make sure all the details are just right before you finalize your purchase.
  4. Lost or Stolen Packages: We understand how disappointing it is when something you've been eagerly awaiting seems to vanish into thin air. While we can't take responsibility for lost or stolen packages, we'll do our best to work with the shipping service to resolve any issues.
  5. Order Discrepancies: If you feel something isn't quite right with your order, let us know within 7 days of receiving it. We'll put on our detective hats and work with you to solve the mystery.

We appreciate your understanding of these policies, crafted with love and care to ensure a smooth and joyful shopping experience. If you have any questions or need a friendly chat, our customer service team is here to help – just reach out!